Terms & Conditions

Payment Policy

Unless credit card details are received we cannot guarantee your booking. Credit cards will be validated but not charged and you will be required to pay in full on arrival. Sorry, but our company policy is for no reduction or refunds for early departure or change of mind. The name that will appear on your statement will be Pines Holiday Park. Surcharge for credit cards apply

Cancellation Policy

Pines Holiday Park
Terms and Conditions
158 Argelins Road
Hanmer Springs

Arrival time: 2 pm
Departure time: 10 am

Cancellation Policy:
A cancellation fee of $25.00 applies to all cancelled bookings.
To receive a refund of deposit (minus stated $25.00 cancellation fee), a minimum of 48 hours notice of cancellation is required prior to arrival date.
Any cancellations within 48 hours of your expected arrival will not receive a refund of deposit.
Any cancellation for bookings falling upon the Christmas Period (20th December - 10th January inclusive) and Public Holiday Weekends (Waitangi, Easter,Queens birthday weekend, Labour and Canterbury Anniversary weekends), two weeks notice prior to arrival date is required to be eligible for a refund of deposit (minus stated $25.00 cancellation fee).
No refunds and/or discounts for late arrivals and/or early departures due to weather disruptions or change of mind.

By providing a method of deposit for your booking, you hereby agree to the Cancellation Policy.

Additional Information:
No pets allowed in the units. If pets found in units you will be charged for cleaning. We don't accept under 21yr olds unless they have Adult supervision. Sorry we don't take STAG or HENS party's.

Child Policy

Child rates apply from 5 years to 13 years.
We ask that children be controlled and supervised by parents at all times.


Departure time 10.00am.
Check in time 2.00pm

Ammenities close between 10.30am and noon for cleaning.

It is the legal responsibility of every owner/hirer to have a current electrical warrant of fitness.

Please only empty your toilet waste in the dump station provided.

Please ensure your vehicle is parked on your own site only - not blocking driveways or across neighbours site.

Speed in the park is 8kph or walking pace, as there are always children around.

Please show consideration to other guests at all times. We ask that you observe quietness between 10.00pm and 7.00am to ensure all guests have an enjoyable stay.

By courtesy of the management at all times, remember you are responsible for your visitors.
Visitors must report to the office upon arrival and depart by 10.00pm.
Visitors vehicles MUST be left outside the park.

We have recycling and waste bins situated at the south end of the ammenities.

All accommodation and facilities are smokefree.

Excess alcohol consumption will not be tolerated.


Your Hosts:

Katrina & Craig
Member HAPNZ