Terms & Conditions

Payment Policy

Unless credit card details are received we cannot guarantee your booking. Credit cards will be validated but not charged and you will be required to pay in full on arrival. Sorry, but our company policy is for no reduction or refunds for early departure

Cancellation Policy

Pines Holiday Park
Terms and Conditions
158 Argelins Road
Hanmer Springs

Arrival time: 1 pm
Departure time: 10 am

Deposit:
A deposit of one nights accommodation is required to secure your booking.
Deposits can be posted to:
Pines Holiday Park
PO Box 193
Hanmer Springs

Alternatively, credit card deposits can be processed by calling:
03 315 7152.

Cancellation Policy:
A cancellation fee of $25.00 applies to all cancelled bookings.
To receive a refund of deposit (minus stated $25.00 cancellation fee), a minimum of 48 hours notice of cancellation is required prior to arrival date.
Any cancellations within 48 hours of your expected arrival will not receive a refund of deposit.
Any cancellation for bookings falling upon the Christmas Period (20th December - 10th January inclusive) and Public Holiday Weekends (Waitangi, Easter, Labour and Canterbury Anniversary weekends), two weeks notice prior to arrival date is required to be eligible for a refund of deposit (minus stated $25.00 cancellation fee).
No refunds and/or discounts for late arrivals and/or early departures due to weather disruptions.

By providing a method of deposit for your booking, you hereby agree to the Cancellation Policy.


Additional Information:
Pets strictly by arragement. No pets allowed in the units.

Child Policy

Child rates apply from 1 years to 13 years.
We ask that children be controlled and supervised by parents at all times.

Other

Departure
Departure time 10.00am.

Ammenities
Ammenities close between 10.30am and noon for cleaning.

Caravans
It is the legal responsibility of every owner/hirer to have a current electrical warrant of fitness.

Campervans
Please only empty your toilet waste in the dump station provided.

Parking
Please ensure your vehicle is parked on your own site only - not blocking driveways or across neighbours site.

Speed
Speed in the park is 5kph or walking pace, as there are always children around.

Conduct
Please show consideration to other guests at all times. We ask that you observe quietness between 10.00pm and 7.00am to ensure all guests have an enjoyable stay.

Visitors
By courtesy of the management at all times, remember you are responsible for your visitors.
Visitors must report to the office upon arrival and depart by 10.00pm.
Visitors vehicles MUST be left outside the park.

Pets
Pets are allowed by prior arrangement only.

Rubbish
We have recycling and waste bins situated at the south end of the ammenities.

Smoking
All accommodation and facilities are smokefree.

Alcohol
Excess alcohol consumption will not be tolerated.

 

Your Hosts:

Dianne & Norris
Member HAPNZ
Kiwi Holiday Parks

 

HAPNZ
QUAL4_HP

 

 

 

 

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